Questions, answered.

We deliver across NSW, VIC, QLD, WA and ACT, including many regional areas. We're not yet national (no SA, NT or TAS). Coverage is zone-based and checked by postcode, see our delivery pages or check yours at checkout.

Enter your postcode on any delivery page or at checkout and we'll confirm instantly. If you're outside our zones: “We are not currently servicing your area yet, follow our Instagram for updates!” (we post updates @thr1ve on Instagram).

Boxes are dispatched every Friday and delivered Saturday onwards. Your exact day depends on your location, we confirm your delivery window against your postcode at checkout.

Tell us and we'll fix it. Email support@thr1ve.me or call (02) 7251 6686, ideally within 48 hours of delivery, with your order number and a photo. For missing, wrong, damaged or faulty meals you choose a refund, replacement meals or account credit, and you don't need to send anything back. Because our meals are perishable, we can't take returns for a change of mind. Read our refund policy.

Always chilled, never frozen. Meals arrive ready to eat and heat in about 2 minutes.

We aim for every meal to arrive with at least 7 days of fridge life (a 14-day product life overall). When you pick a delivery date, the site shows your meals' remaining freshness, choose a closer date for maximum shelf life. If you're in a far-out area where travel time may shorten shelf life, we'll be in touch.

Ongoing subscribers are billed every Monday at 9:30am AEST. You can edit, skip or cancel online until Tuesday 9:00pm (AEST); after that, contact us before Monday's billing and we'll make the change. (Placing your first order? The cutoff is Tuesday 9:00pm.) We pack on Friday and deliver Saturday onwards, arriving within 4 days depending on your region. Prefer less often? Choose fortnightly, the same rhythm, every 2 weeks.

Yes. Do it online before Tuesday 9:00pm (AEST), or contact us before your Monday 9:30am billing. No lock-in and no cancellation fees.

Yes, just contact us and we'll refund you. No drama.

Subscriptions auto-renew. Ongoing subscribers are billed every Monday at 9:30am AEST. Edit, skip or cancel online until Tuesday 9:00pm, or contact us before Monday's billing. (First orders close Tuesday 9:00pm.) We email you before every charge.

Flat per-meal pricing that drops as your box grows: 10 meals at $12.95, 14 at $12.50, 18 at $10.95, and 25 at $9.95 per meal (the 25 box is subscriber-only).

Yes, a $89.00 minimum order. Subscribers get free shipping; one-time orders pay shipping.

Yes. Use code HEALTHY30 at checkout for $30 off your first order (minimum order $89, until 31 January 2027).

Yes, every meal lists protein, calories and carbs per serve, the same numbers you build your box by.

Yes, we have goal collections: High Protein, Keto, Low Carb and <400 Cal. Each meal is described by its real numbers (e.g. grams of protein, calories per serve) so you can choose by the spec.

Made in a facility that handles egg, milk, fish, crustaceans and molluscs (shellfish), peanuts, tree nuts, sesame, soy, wheat and gluten, lupin and sulphites.

Yes! All our meals are 100% halal certified. You can find our certificate at the link here: Halal Meal Certificate Link

Supplements, protein, creatine, electrolytes and collagen, are shelf-stable. Add them to a meal order and they ship in the same delivery, no extra charge. Order supplements on their own and they're sent via Australia Post.