We’re here to help.

Questions about your order, delivery or a meal? Reach our Australian support team, or find quick answers below.

Call us

(02) 7251 6686

Mon–Fri, 9am–5pm AEST

Email us

support@thr1ve.me

We reply within 1 business day

Support hours

9am – 5pm

Monday to Friday, AEST

Chat with us

Fastest way to get help during support hours.

Answers

Frequently asked questions

The quick answers, grouped. Still stuck? Start a chat or email us above.

Delivery FAQs

Where do you deliver?

We deliver across NSW, VIC, QLD, WA and ACT, including many regional areas. We’re not yet national (no SA, NT or TAS). Coverage is zone-based and checked by postcode.

How do I know if you deliver to me?

Enter your address at checkout or on any delivery page and we’ll confirm instantly. If you’re outside our zones, we’re not currently servicing your area yet, follow our Instagram @thr1ve for updates.

When will my order arrive?

Boxes are dispatched every Friday and delivered Saturday onwards, arriving within 4 days depending on your region. We SMS you when your meal box is on the way.

Are the meals chilled or frozen?

Always chilled, never frozen. Meals arrive ready to eat and heat in about 2 minutes.

How long do the meals last?

We aim for every meal to arrive with at least 7 days of fridge life. If travel time to your area may shorten that, we’ll be in touch.

How is my box kept cold in transit?

Every box is packed with ice packs and moves through our cold chain from our kitchen to your door.

General FAQs

How does the subscription work?

Ongoing subscribers are billed every Monday at 9:30am AEST, you can edit, skip or cancel any time before then. Placing your first order? The cutoff is Tuesday 9:00pm. Prefer less often? Choose fortnightly, same rhythm, every 2 weeks.

Can I skip or cancel?

Yes, any time before your Monday 9:30am AEST billing. No lock-in and no cancellation fees. Just let us know.

Can I cancel after I’ve been billed?

Yes, just contact us and we’ll refund you. No drama.

How much does it cost?

Flat per-meal pricing that drops as your box grows: 10 meals at $12.95, 14 at $12.50, 18 at $10.95, and 25 at $9.95 per meal (the 25 box is subscriber-only).

Do meals show macros?

Yes, every meal lists protein, calories and carbs per serve, the same numbers you build your box by.

Do you cater to goals or diets?

Yes, we have goal collections: High Protein, Keto, Low Carb and <400 Cal. Every meal is described by its real numbers so you can choose by the spec.

How it gets to you

How delivery works

Meals and supplements follow two different journeys, here’s each one, step by step.

Meals Chilled cold-chain

1
Order
You build your box and check out. Ongoing subscribers are billed Monday 9:30am AEST.
2
We cook
Your meals are cooked fresh, never frozen, in our HACCP-certified kitchen.
3
Dispatch
Packed with ice packs and dispatched chilled every Friday.
4
SMS to customer
We text you when your box is on the way so you know when to expect it.
5
Delivery
Delivered to your door Saturday onwards, within 4 days depending on your region.

Supplements Aus Post parcel

1
Order
Add supplements on their own, or alongside a meal order.
2
Dispatch
Shelf-stable, so they’re packed and sent via Australia Post.
3
Email to customer
You get an email with a tracking link to follow your parcel.
4
Delivery
Delivered by Australia Post on standard parcel timeframes.

Good to know

Orders, minimums & shipping

$89 minimum order (meals & food only)

The $89 minimum applies to your food order, meals, snacks, drinks and bundles all count toward it. Supplements do not count toward the $89 minimum.

Shipping on meals

Subscription meal orders ship free. One-time meal orders pay a zone-based shipping fee, confirmed from your delivery address at checkout.

Supplements bought with a meal order

Add supplements to a qualifying meal order and they ship together in the same delivery, no separate shipping charge.

Supplements bought on their own

A supplements-only order (no meals) ships separately via Australia Post, and a standard parcel shipping fee applies. You’ll get a tracking link by email.