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General FAQ

  • How can I contact support?

    You can email us at support@thr1ve.me or drop us a message by going to the Contact Us page.
    Your feedback is always taken very seriously so please reach out to us if you have any issues with your order, food, delivery or experience. We will take your feedback onboard to constantly provide a better experience.

  • I just ordered, now what?

    You will receive an order confirmation via email with your order number and order details. Please confirm that the address on your order and delivery date is correct as we do not provide refunds if the address entered is incorrect.

    One day before the delivery is made, you will receive an SMS to specify which time the delivery will be made.

    Please note that delivery boxes can be left outside for 6-8 hours without any damage to your meals. Whilst we do our best to ensure meals are delivered directly to you, please always be on the lookout for box snatchers - people love to try our meals!

  • What makes THR1VE ready meals different?

    Our mission is to make clean, nourishing and delicious food. To do this, we make our meals from real food. This means fresh seasonal produce, quality proteins and no added chemical nasties. Our meals are chef-designed and nutritionist-approved, so you know they’ll taste great and be nourishing, too.
    We focus on keto and low carb based items and our teams love to deliver great tasting food. If you have feedback about our meals or service, please let us know.
    Our meals and each of our ingredients are absolutely fresh. We do not freeze any ingredient including meats, they are purchased and cooked fresh each week to provide our customers the highest quality meals.

  • Are your meals fresh or frozen?

    Our meals are absolutely fresh! No component or ingredients of our meals are frozen (except our icepacks!)
    Every meal is cooked with fresh meats, vegetables and spices each week.

  • How do I get started and order my meals?

    Go to our full menu by clicking the Order Meal button on the top right, add the items to your cart and proceed to the checkout. You can purchase with credit card, debit card, Google Pay, Apple Pay and PayPal.

  • Do I need to be home to collect my delivery?

    If you can’t be home to receive your order, we have you covered. Your delivery will generally be left at your front door or gate unless you have advised of a reasonable specific location located at the front of your property, in the delivery notes when placing your order.

    We advise that you mention in the delivery instructions to leave the box in a cool dry place, which is not in direct sunlight.

  • Do I need to subscribe?

    No. We offer our customers the option to either subscribe or do a one-time purchase only to try our meals!

    Subscribers will be rewarded with free shipping, freebies and advanced updates of new things to come!

  • What are your cooking instructions?

    1. Remove the sleeve and heat in the Microwave for 2 and 1/2 minutes.
    2. Let stand for 1 minute.
    3. Uncover, stir and heat for an additional 30 seconds, if required.
    4. Serve on a plate for the most delicious, healthy meal. Enjoy!

  • How long do the meals last in the box and in the fridge and freezer?

    The meals will last 6-8 hours outside in the Thr1ve box that is delivered because our team places icepacks in there to keep them cool and fresh.

    After meals are removed from the box they go in the fridge and their expiry date should always be checked.
    Please note that our meals can be frozen to extend shelf life up to 3 months, but shelf life cannot be guaranteed!

  • What do I do with disposing the box and icepacks?

    Our meals and snacks are delivered in a biodegradable insulated box. The box, the packaging of the icepack and the containers can be recycled.

    The contents of the icepacks can be disposed of in the garden.