Our meals are fresh, perishable food, so we can't accept returns or give refunds for a change of mind. If something isn't right with your order, we'll fix it.

What we cover

• Missing meals or a missed delivery: we refund or replace the missing meals.
• Wrong meals: we refund or replace them.
• Damaged or faulty meals: broken seals, damaged packaging, a meal past its use-by date on arrival, or a quality problem. We refund or replace them.

How to tell us

Email support@thr1ve.me or call (02) 7251 6686. If you can, contact us within 48 hours of delivery and send your order number and a photo. That helps us sort it out quickly. You don't need to send anything back.

How we fix it

You choose a refund to your original payment method, replacement meals, or account credit. Refunds can take 3–5 business days to appear.

What we don't cover

• Meals left out of the fridge after delivery.
• A box that is stolen or damaged after it was delivered to the address you gave us.
• Change of mind on meal choice.

Subscriptions

You can skip, edit or cancel online until Tuesday 9:00 pm AEST. After that, contact us before we bill on Monday 9:30 am AEST and we'll make the change. If you've already been billed, contact us and we'll refund you.

Your rights under Australian Consumer Law

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.