We have a 7-day refund policy, which means you have 7 days after receiving your items to request a refund. Our refund policy covers and includes the direct cost of the at-fault matter/product. This may include broken packaging, missing items, or incomplete deliveries.
To be eligible for a refund, your item/items must have been defective and unused, with labels, and in their original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at firstname.lastname@example.org. If your refund is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food) custom products (such as special orders or personalised items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
If Thrive has out-of-stock items that affect your order, then we may exchange the item for a comparable product at the same or greater value. If you are not satisfied with this exchange then please request a credit. If the meal exchanged does not meet your dietary preference then a refund will be issued for that meal.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.