You can email us at support@thr1ve.me or drop us a message by going to the Contact Us page.
Your feedback is always taken very seriously so please reach out to us if you have any issues with your order, food, delivery or experience. We will take your feedback onboard to constantly provide a better experience.
You will receive an order confirmation via email with your order number and order details. Please confirm that the address on your order and delivery date is correct as we do not provide refunds if the address entered is incorrect.
One day before the delivery is made, you will receive an SMS to specify which time the delivery will be made.
Please note that delivery boxes can be left outside for 6-8 hours without any damage to your meals. Whilst we do our best to ensure meals are delivered directly to you, please always be on the lookout for box snatchers - people love to try our meals!
Our mission is to make clean, nourishing and delicious food. To do this, we make our meals from real food. This means fresh seasonal produce, quality proteins and no added chemical nasties. Our meals are chef-designed and nutritionist-approved, so you know they’ll taste great and be nourishing, too.
We focus on keto and low carb based items and our teams love to deliver great tasting food. If you have feedback about our meals or service, please let us know.
Our meals and each of our ingredients are absolutely fresh. We do not freeze any ingredient including meats, they are purchased and cooked fresh each week to provide our customers the highest quality meals.
Our meals are absolutely fresh!
No component or ingredients of our meals are frozen (except our icepacks!)
Every meal is cooked with fresh meats, vegetables and spices each week.
Go to our full menu by clicking the Order Meal button on the top right, add the items to your cart and proceed to the checkout. You can purchase with credit card, debit card, Google Pay, Apple Pay and PayPal.
If you can’t be home to receive your order, we have you covered. Your delivery will generally be left at your front door or gate unless you have advised of a reasonable specific location located at the front of your property, in the delivery notes when placing your order.
We advise that you mention in the delivery instructions to leave the box in a cool dry place, which is not in direct sunlight.
No. We offer our customers the option to either subscribe or do a one-time purchase only to try our meals!
Subscribers will be rewarded with free shipping, freebies and advanced updates of new things to come!
1. Remove the sleeve and heat in the Microwave for 2 and 1/2 minutes.
2. Let stand for 1 minute.
3. Uncover, stir and heat for an additional 30 seconds, if required.
4. Serve on a plate for the most delicious, healthy meal. Enjoy!
The meals will last 6-8 hours outside in the Thr1ve box that is delivered because our team places icepacks in there to keep them cool and fresh.
After meals are removed from the box they go in the fridge and their expiry date should always be checked.
Please note that our meals can be frozen to extend shelf life up to 3 months, but shelf life cannot be guaranteed!
Our meals and snacks are delivered in a biodegradable insulated box. The box, the packaging of the icepack and the containers can be recycled.
The contents of the icepacks can be disposed of in the garden.
Yes all our meals are suitable for those looking for halal options. You can find our link here: Halal Meal Certificate Link
Yes, Oppenheimer Pty Ltd is our parent company. All certification, billing and invoices will be represented by Oppenheimer Pty Ltd (84 000 016 277).
If you sign up to weekly subscription, our IT systems will order for you on the nearest billing date which will be Tuesday or Friday. We will bill as close to your dispatch date as possible to give you ample time to amend your order as required.
You can change the items in your order at any time before your billing day. Your billing day will show on your dashboard when you login.
You can do this via your dashboard, which is accessible once you login.
If your order has already been placed, please email support@thr1ve.me to reschedule or redirect your delivery if it has been ordered to the wrong address. Please note that if it has been already dispatched we cannot take responsibility for incorrect address inputs.
Orders can be skipped or your can elect to change your delivery date from our dashboard. If you forget to skip, please let us know immediately so that we can attempt to cease dispatch of your order! Once your order has been dispatched, we cannot cancel your order.
You can change your delivery date from the dashboard when you sign in.
Upcoming orders can be amended from the dashboard. Select Edit Order and pick the items on our menu.
Our system will show you the schedule of orders for the next 2 weeks. If you are going on holiday for a short period, you can elect to skip an order, otherwise we recommend to pause until you are back!
Yes we offer free shipping if you are a subscriber. You will get free shipping on a weekly basis.
Minimum order value for subscribers is $99.
The minimum card size is $89 to place an order and shipping is $15 flat rate. You can spend more, or become a subscriber to get free delivery!
Orders cannot be amended once they have been placed. To change your order please reach out to support@thr1ve.me. If your order hasn't been dispatched it will be cancelled, you will be refunded and you are free to place your amended order!
Note that subscriptions can be changed in between weekly orders.
Please send a photograph and email to support@thr1ve.me if there are any issues with your order and we will resolve any issues you are having. Sometimes our staff may call you to resolve the issue, so please look out for any missed calls from our team!
The meals will last 6-8 hours outside in the Thr1ve box that is delivered because our team places icepacks in there to keep them cool and fresh. We highly recommend to pick up your boxes as early as possible to avoid others stealing your boxes. Our products are in high demand! After meals are removed from the box they go in the fridge and their expiry date should always be checked. As our meals are fresh, they can have up to 16 days shelf life. Depending on the day of your delivery, this can be shorter! Please note that our meals can be frozen to extend shelf life, but shelf life cannot be guranteed!
Yes! All our meals are 100% halal certified. You can find our certificate at the link here: Halal Meal Certificate Link
We created THR1VE to transform the health and wellness of all Australians, through the delicious simplicity of real food nutrition and an active lifestyle.
Have a question? We are here to help!
support@thr1ve.meCall Us: (02) 7251 6686
Start a chat with our team©THR1VE 2025
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