This website (Website) and mobile phone application (App) (together, the Platform) are operated by Thrive Collective Pty Ltd ACN 155 909 970.
In these terms and conditions, the expressions we, us and our are a reference to Thrive Collective Pty Ltd ACN 155 909 970.
If you use this Platform, you agree your use is for personal use only and that you are bound by the terms and conditions listed below.
You represent and warrant that your use of the Platform will not:
You understand that:
If you do not accept these terms and conditions, you must refrain from using the Platform.
By logging into your account, you can order our products via the Platform. We may accept or reject your order in our discretion which we will notify you via email. If we reject your order we will refund you any money paid.
You understand and acknowledge that by ordering products via the Platform, your order is deemed to be an express intention to order the product for the stated price and you indemnify us from all claims, expenses, losses, damage and liability as a result of any act or omission directly or indirectly arising from ordering products on the Platform.
If the order is accepted, and full payment has been made, we will:
You acknowledge that any timeframes given by us in relation to the collection or delivery are an estimate only, and are not binding on us.
, you may subscribe to a Subscription Plan via the Platform. We may accept or reject your subscription at our discretion which we will notify you via email. If we reject your subscription, we will refund you any money paid.
Once you have subscribed to a Subscription Plan, the Products applicable to the Plan will be delivered weekly or fortnightly, depending on your Plan. The Subscription Plan will continue until you notify us of your request to cancel the plan in accordance with the cancellation policy below.
You will be charged for your first order at the time you subscribe to a Subscription Plan. All subsequent and recurring payments will be made according to the listed price for the applicable Subscription Plan. You have the option of subscribing to a weekly or fortnightly Subscription Plan. Payments will be drawn from your nominated account prior to the next scheduled delivery, depending on your chosen Plan, or until your Subscription Plan is cancelled.
Orders for each weekly or fortnightly Subscription Plan, as applicable, must be placed before 00h00 (Australian Eastern Standard Time) each Monday 00:01am or second Monday 00:01am, as applicable, prior to the next scheduled delivery.
You may cancel or modify your subscription at any time. However, any payments which have been paid prior to the cancellation may not be refunded at our discretion. In order to cancel your Subscription, you must cancel your plan in accordance with the cancellation policy and notification requirements provided below.
If the Subscription Plan is accepted, and full payment has been made, we will deliver the products within the Subscription Plan for the relevant period to the nominated delivery address specified at the time you subscribed (provided it is within our Delivery Area) (Delivery Address). See Delivery terms below for further details.
Temporarily Suspending Subscription Plans / Modifying Subscription Plans
If you wish to temporarily suspend (pause) your Subscription Plan, you must provide us with at least one week's notice prior to your next scheduled delivery.
Your Subscription Plan may be temporarily suspended (paused) for up to a maximum period of four (4) weeks, after which your Subscription Plan will resume unless cancelled by you. See our cancellation policy below for further details.
Purchasing and Billing Policy
By agreeing to these Terms, you warrant and acknowledge that you have the legal right to provide the Payment information and to make payments using the Payment Information. You also authorise us to use the Payment Information in any way we consider necessary to process payments in accordance with these Terms.
By agreeing to these Terms and placing an individual order for a Product, you will be charged the applicable fees for the product orders that you place on each individual basis.
By entering into these Terms and subscribing to a Subscription Plan, you accept and acknowledge that the Subscription Plan you have selected requires recurring payments which will be directly debited from your nominated account using the Payment Information you have provided at the times identified above. You also accept and agree that we may also authorise your payment using the Payment Information from time to time in payment of fees and charges applicable to your Subscription Plan.
Products ordered in accordance with the above Terms, will be delivered in accordance with the following:
For the purposes of this clause, Business Day means a day that is not a Saturday, Sunday or public holiday in Brisbane, Sydney or Melbourne.
Cancellation, Returns & Refund Policy
All intellectual property rights in the Platform, including design, text, graphics, logos, icons, sound recordings and all software relating to the Platform belong to or are licensed by us. These intellectual property rights are protected by Australian and international laws.
You may not in any form or by any means copy, adapt, reproduce (other than for the purpose of viewing the Platform), store, modify, distribute, print, upload, display, perform, remove any credits, publish post frame within another website or App or create derivative works from any part of the Platform or commercialise any information obtained from any part of the Platform without our prior written permission or, in the case of third party material, from the owner of the intellectual property rights in that material.
You agree to immediately inform us if you consider any part or content of the Platform infringes any third party intellectual property rights.
Unfortunately, no data transmission over the internet can be guaranteed as totally secure. We do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information that you transmit to the Platform is transmitted at your own risk. If you become aware of any problems with the security of the data or the Platform, please contact us immediately.
You must ensure that your access to the Platform is not illegal or prohibited by laws which apply to you.
We do not warrant the accuracy, adequacy or completeness of the information, nor do we undertake to keep the Platform updated. The information on the Platform is not, and is not intended to be advice. You should not act or refrain to act on the basis of any of the material on the Platform without first satisfying yourself as to the truth or accuracy of all information given.
We do not accept responsibility for loss suffered as a result of reliance by you on the accuracy or currency of the information contained on the Platform.
You must take your own precautions to ensure that the process that you employ for accessing the Platform does not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system or other hardware (including your mobile device) which arises in connection with your use of the Platform or any linked website.
We are not liable for any loss or damage, however, caused (including, but not limited to, by our negligence) suffered by you in connection with this agreement or your use of the Platform. We make no warranty or guarantee relating to the use of the Platform (including accuracy of information) and are not liable for any loss or damage suffered by you in connection with the Platform. You use the Platform at your own risk.
If the Competition and Consumer Act 2010 (Cth) or any other legislation states that there is a guarantee in respect of goods or services supplied, and our liability for breach of that guarantee may not be excluded but may be limited, our liability for such breach is limited to, in the case of a supply of goods, replacing the goods or supplying equivalent goods or repairing the goods, or in the case of supply of services, supplying the services again or paying the cost of having the services supplied again.
A THR1VE gift card cannot be used for Subscription Plans. You will have to cancel and purchase a new subscription plan to use a THR1VE gift card.
Otherwise, the THR1VE gift card may be used up to the balance only to purchase goods online for THR1VE@home products. THR1VE gift cards are not redeemable for other gift cards, and is not redeemable for cash.
This voucher will not be replaced or refunded if lost or stolen. The risk of loss and title for Cards passes to the purchaser upon sale. We are not responsible if a gift card is lost, stolen, destroyed or used without your permission.
Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities unless you obtain THR1VE’s prior approval. If you are interested in using the THR1VE gift cards for any promotional purpose, please email firstname.lastname@example.org and someone from the Thr1ve team will contact you directly. If bought as a single item THR1VE gift cards do not carry any shipping costs as the item is sent to an e-gift card. If bought with other THR1VE products, the value of the gift card will not count towards free shipping, the free shipping threshold will still apply to all other items in the cart.
THR1VE gift cards cannot be returned, resold, transferred for value, redeemed for cash, used in-store or applied to any other account. Gift cards are valid for one year from date of purchase.
We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on the Platform. Your continued use of the Platform following such notification will represent an agreement by you to be bound by the terms and conditions as amended.
If you access the Platform in a jurisdiction other than Queensland, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.